MSFS 2024 freezes when quitting to desktop

Bug Reporting Hub Miscellaneous
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1

ISSUE DESCRIPTION

Description of the issue:
Freeze when quitting to desktop. Always.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
No mods installed.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
Always.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Press “Quit to desktop”
  2. MSFS hangs with music playing.

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:
Not relevant

[PC Only] Are you using Developer Mode or have you made any changes to it?
No

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:
RTX 5060 8GB

[PC Only] What other relevant PC specs can you share?
CPU i3-8100

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

2

Do you have the same issue if you follow the OP’s steps to reproduce it?
• yes

Provide extra information to complete the original description of the issue:
• I think the chance to CTD rises expontionally with ammount of activated packages and session length

If relevant, provide additional screenshots/video:
•

3

Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

3 tags are required - add them in the tag section next to the title above:

  • One for iteration (msfs-2020 or msfs-2024)

  • One for platform (ms-store, steam, xbox , or xcloud)

  • One for aircraft if related (start typing in your aircraft name in the tag section and pick correct option)

Feel free to delete this quote section after adding your appropriate tags.

ISSUE DESCRIPTION

Description of the issue:

When attempting a normal exit to desktop or close of the simulator window, it freezes and becomes unresponsive. It is not possible to close the app other than killing the process in task manager. Sometimes this results in a prompt on the next launch asking if should start in “safe mode”. More often however, it does not, and starts up normally as if nothing prior happened.

It is not necessary to load an airplane or fly anywhere. It can happen after doing nothing more than visiting the marketplace or changing controller settings.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

About 50% of the time when trying to exit to desktop

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Select either Exit to Desktop or click the close box in the window title bar.

[PC ONLY] FAULT BUCKET ID

If you experienced a crash on PC, sharing your Fault Bucket ID would be extremely helpful. You can learn how to find that ID here: How to find your Fault Bucket ID after a crash [PC]

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it?

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] What GPU (Graphics Card) do you use?

[PC Only] What other relevant PC specs can you share?
7800x3d

MEDIA

Please add a screenshot or video of the issue occurring.

4

1 tag is required - add them in the tag section next to the title above:

  • One for platform (ms-store, steam, xbox , or xcloud)

  • One for aircraft if related (start typing in your aircraft name in the tag section and pick correct option)

Feel free to delete this quote section after adding your appropriate tags.

ISSUE DESCRIPTION

Description of the issue: Quit to desktop will not exit game

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?Always

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Empty community folder

  2. Create & fly free flight

  3. Exit to main menu

  4. Quit & exit to desktop

  5. Use end task to exit game

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using: Keyboard, mouse & Thrustmaster TCA X flightstick

[PC Only] Are you using Developer Mode or have you made any changes to it?No

[PC Only] What GPU (Graphics Card) do you use?RTX 3060 12GB

[PC Only] What other relevant PC specs can you share?Core i7 13700, 32GB ram, WD 1TB nvme ssd

MEDIA

Please add a screenshot or video of the issue occurring.

5

This is going to sound crazy but when you come back to the menu where the globe appears, you may notice a grid pattern appear and begin to disappear on the globe itself. When I try to exit to desktop before those grid lines clear, I lock every time. But if I wait for them to clear, I can click Exit to Desktop and it works. Not 100% but most of the time.

6

Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

3 tags are required - add them in the tag section next to the title above:

  • One for iteration (msfs-2020 or msfs-2024)#msfs2024

  • One for platform (ms-store, steam, xbox , or xcloud)ms-store

  • One for aircraft if related (start typing in your aircraft name in the tag section and pick correct option)

Feel free to delete this quote section after adding your appropriate tags.

ISSUE DESCRIPTION

Description of the issue:msfs hangs when i want to close down to desktop. Closing it down with taskmanager is the only option.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

every time i want to close down the program

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. just close down the program as usual

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using:

[PC Only] Are you using Developer Mode or have you made any changes to it?no

[PC, MSFS 2020 Only] Are you using DX11 or DX12? DX12

[PC Only] What GPU (Graphics Card) do you use?

Asus Nvidea RTX4070

[PC Only] What other relevant PC specs can you share?Asus H510m, Windows 11 25h2

MEDIA

Please add a screenshot or video of the issue occurring.

7

Same happens to me every time i exit the game, but it started after yesterday’s update 4.

Before that it randomly happend, but only occasionally.

Now after Sim update 4 it happens every time i exit the game while i didn’t change anything else in or around the game or my PC.

Tags: MSFS-2024, Steam, Windows 10, DX12, MSI RTX-3080, Intel I13700k.

Still happening every time i exit the Flightsim. It goes to desktop but the MSFS2024.exe keeps running in the background without exiting.

8

I also have issues with the Steam version after SU4. MSFS2024 does not seem to shut down cleanly. If I’m in VR and I quit to desktop, sometimes it shuts down cleanly. When starting 2024 back up, I’m presented with this message.

I found a workaround to restarting steam completely. If I kill the LogiMicrosoftFlightSimulator.exe from the task manager, I can restart the game without exiting out of steam. However, I’m still getting this message.

image
image947×598 47.8 KB
9

Sigh… another bug that 2020 had, was resolved, and now we’re doing it all over again. Msfs 2020 will not shut down fully

10

I don’t have this issue. Probably caused by some addon, I would try with an empty community folder to rule that out.

11

I had the same problems too. Check this link, it might work.

12

Brand new install. Nothing in Community folder. How does stuff like this get to happen seemingly on a regular basis. Just look at all of the posts regarding problems with the most basic of operations. Here, I’m just trying to close down the game. That’s it. Its issues like this have consistently given Asobo a very bad reputation.

13

Still freezing MSFS2024 when trying to quit to desktop

14

So, in the meantime, we just get used to shutting the sim down with Task Manager???

15

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Sometimes. I do not have music on so I have no idea if it plays or not, I do get a black screen and I have to kill the process before I can use the monitor.

Provide extra information to complete the original description of the issue:
• I am on Linux running this mf via Steam through Proton Experimental.

If relevant, provide additional screenshots/video:
•

16

When I attempt to quit to desktop the Sim crashes instantly

ISSUE DESCRIPTION

When I attempt to quit to desktop, I am getting an immediate CT D

FREQUENCY OF ISS UE

Happens 100% of time, when I attempt to quit desk top

REPRODUCTION S TEPS

Please list clear steps you took in order to help our test team reproduce the same i ssue:

  1. Start O pen XR

  2. Start t he game

  3. start freeflight in 2D àpause

  4. Shift to VRàstar t VR mode

  5. End of flight

  6. Roll back to 2D mode

  7. Qui t to des ktop

  8. CTD

  9. WIN key to have reboot button and reboot system. Neither with ctrl+alt+canc I can exit from this system stall.

YOUR SETTINGS

What peripherals are you using, if relevant: HP R everb G1 & Open XR

Operating System:Wi ndows 10 Pro 64-bit

CPU:Intel Core i9 9900K@3.60GHz Coffee Lake 14nm Technology

RAM:32,0GB Dual-Channel DDR4@ 1066MHz (15-15-15-36)

Motherboard:Micro-Star International Co. Ltd.MAG Z390 TOM AHAWK (MS-7B18) (U3E1)

Graphics:Monitor S27C350 (1920x1080@60Hz)

Mixed Reality headset HP R everb G1 (1920x1080@60Hz)

4095MB NVIDIA GeForce RTX 2080 (ZOTAC International)

Storage:1863GB Seagate ST2000DM008-2FR102 (SATA (SSD))

465GB Western Digital WDC WDS500G2B0B (SATA (SSD))

Optical Drives:No optica l disk drives detected.

Audio:NVIDIA Virtual Audi o Device (Wave E xtensible) (WDM)

MEDIA

N/A

I really hope devs could solve this annoyng issue.

M.

17

ISSUE DESCRIPTION

Description of the issue:

Whenever I try to exit MSFS2024 I get stuck at the Quit to Desktop prompt - the prompt window appears and I can click on the Quit option, but nothing happens.
I have cleared my community folder (which only contained the SPAD.NEXT LVAR bridge), still the same.
I have executed a Repair on MSFS2024
I have re-installed MSFS2024 SU5 Beta 1.7.21.0
I have executed a DISM restorehealth and sfc /scannow just in case its a windows issue
Issue occurred on 1.7.21.0, it continues in 1..7.22.0

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

This happens on every run, all have to be forced to quit.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Start MSFS2024, get to the main menu

  2. Attempt to Quit to Desktop

  3. Note that flightsimulator2024.exe shows a Not Responding

  4. Kill process in Task Manager

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using:

[PC Only] Are you using Developer Mode or have you made any changes to it?

No

[PC Only] What GPU (Graphics Card) do you use?

5080 on 595.97

[PC Only] What other relevant PC specs can you share?

i9-10900K, 64GB DDR4 RAM, m2 SSD, Windows 11

MEDIA

Microsoft Flight Simulator 2024 22_04_2026 11_01_41
Microsoft Flight Simulator 2024 22_04_2026 11_01_413137×1790 401 KB
18

Same problem and Loading pln files in EFB free flight works badly.

19

Hi @xPhoenixDecept

Is there a chance of any 3rd party software potentially still running? I remember a while ago that FSUIPC (for example) wouldn’t fully close down when exiting the sim and that caused a consistent hang. Please let me know if you can find anything in Task Manager that could be the culprit!

Cheers

20

The only 3rd party thing I run is spad.next and I deliberately didn’t even start that in some of the tests.

I tried ‘Analyse Wait Chain’ in Task Manager, and that did suggest it was waiting for SSDP Discovery (standard windows service which relates to uPnP) a couple of times, but mostly it suggests the sim is deadlocking itself.