MSFS will not load, displays error see screen shot

User Support Hub Hardware & Peripherals
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1

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Are you using Developer Mode or made changes in it?
No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the Community Support section.
I get the same error pop up with or without addons.

Brief description of the issue:
MSFS does not load instead it shows an error pop up as shown in the provided screen shot. MSFS was working normally last time I flew which was about two months ago. Now when I start MSFS I get the error pop up something about unsupported 16bit something. I have no idea what this pop up window means. I don’t know if this is a bug or if my MSFS installation is corrupted somehow.

Provide Screenshot(s)/video(s) of the issue encountered:

FS2020-error
FS2020-error1388Ă—880 127 KB

Detailed steps to reproduce the issue encountered:
All I have to do is start MSFS and I get this error as soon as the program starts to load.

Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version (Learn how to find your current graphics card driver version):
Nvidia driver 546.17

PC specs and peripheral set up:

A03-System-Summary
A03-System-Summary1154Ă—529 120 KB

I have a Honeycomb yoke, Honeycomb throttle and Logitech rudder pedals

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:
No event 1001 logged

Build Version # when you first started experiencing this issue:
Assuming you mean Windows, 11 ver 23H2

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Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

2

Hello,

We’ve moved your topic into the #gd-commsupport category whilst others help you troubleshoot.

The Bug Reporting category is for posting suspected or confirmed bugs that other users are able to reproduce.

If you are not sure if your issue is a bug or need further input from the community, please use the Community Support category. If the community can replicate your issue, first search the Bug Reporting category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report, then create a new bug topic using the provided topic template.

There has been some discussion on this before. You may wish to check these topics and see if they help you:

3

Apparently others are seeing the same error message and the forum system seems to think the problem has been solved. However, referring to the “solution” I have never joined “Windows Gaming” via the Xbox Insider app and in fact I have never even used the Xbox app on this PC. Yet I am still seeing the error. So does anyone actually know what is causing this error and how to fix it???

4

You should read the replies to the second article linked above.
There are several different solutions in that post.
One may work for you.
The “solution” marked in that thread is just the solution that worked for the poster.

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