Hello,
We’ve moved your topic into the #gd-commsupport category whilst others help you troubleshoot.
The Bug Reporting category is for posting suspected or confirmed bugs that other users are able to reproduce.
If you are not sure if your issue is a bug or need further input from the community, please use the Community Support category. If the community can replicate your issue, first search the Bug Reporting category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.
If you believe it is a new report, then create a new bug topic using the provided topic template.
There has been some discussion on this before. You may wish to check these topics and see if they help you: