"Please insert the MSFS Game Disk" with beta only : Update: work around found

Bug Reporting Hub Resolved
1

Are you using Developer Mode or made changes in it?

No

Brief description of the issue:

When launching the beta (1.27.17.0) I am being asked to insert the game disk. If I revert to the release version (1.26.5.0) the game launches fine.

Provide Screenshot(s)/video(s) of the issue encountered:

image
image1440×1432 102 KB

Detailed steps to reproduce the issue encountered:

Able to reproduce and repair at will and just verified this morning with the following step.
On beta 1.27.17.0
Launch Game
Receive message to “Please insert the Microsoft Flight Simulator Game Disk”
Rename Community Folder
Uninstall Game
Launch Xbox insider, Leave Preview
Revert Community Folder name
Re-install
Launch Game
Point to community Folder
Game launches to home screen (1.26.5.0)
Quit game
Opt in to Beta
Reboot
Open store, go to Library, “Get updates”
Update back to Beta (1.27.17.0)
Launch Game
Receive message to “Please insert the Microsoft Flight Simulator Game Disk”
Rename Community Folder
Launch Xbox Insider, Leave Preview
Uninstall Game
Revert Community Folder Name
Re-install
Point to community Folder
Game launches to home screen (1.26.5.0)

PC specs
and/or peripheral set up if relevant:

I9 11900k , EVGA RTX 3808, 32GB of Ram, Asus z490

Are you using DX12?

No

Are you using DLSS?

No

Are you using the multi monitor feature?

No

Below is a screen shot of my Community folder in case there is any concern that an add on is causing this (in beta only)
image

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

Are you using DX12?

Are you using DLSS?

If relevant, provide additional screenshots/video:

2

In hindsight my “rename community folder” step should have no affect on this. What I was supposed to be doing was renaming my custom folder to preserve the contents. Oddly enough, uninstalling didn’t actually remove the “Officia” folder which I should have been re-naming to preserve and reduce re-install times.

Anyways, I can still reproduce this issue if I update to the Beta Regardless of folder renaming.

3

I had this too today. Not the same message but the “License can´t be verified. Insert game disk” instead. I had launched game several times today without this error. Some minutes ago it started to appear.

Cheers

4

Hi,

Since this weekend I am getting the please insert disc error when trying to start MSFS on my PC. Already went through all the steps in the several KB’s but those didn’t work. Only workaround I found out currently is leaving the beta and install it. Using that will start MSFS but several things are broken such as the profile page. Entering the beta again will push the update to version .18 but will bring back the insert disc error.

One thing which is strange is that on the Xbox it works fine. Anybody already experienced this issue?

Johan

1 Like
5

Try, I read everything I could and tryed but it didn´t work. Then I just tryed this and it worked for me.

2 Likes
6

Getting the same error since today morning. Worked fine last night. Looked for updates in the microsoft store and ran windows update and rebooted PC. Still the same issue.

Tried to “Repair” via windows apps settings and XBOX app too. Didnt help.

Cant use the sim at the moment.

2 Likes
7

gaming services was updated, might have caused this issue.
Try opening the xbox windows app, click the 3 dots at flight simulator and go to manage > Verify Repair something along the line of that.
that fixed it for many people in the past.

2 Likes
8

Hi @FinalLightNL , tried this too, unfortunately didn’t work for me. Will wait a few hours and try again, or else might need to reinstall :confused:

1 Like
9

same for me tried the repair and didn’t fix it only leaving beta and clean install this. Hopefully it will be fixed in the new build which they promised to release

1 Like
10

Same problem here.

1 Like
11

Same issue here. Just started, with the license error. Restarted my computer and now getting the insert disc error.

1 Like
12

Hi, I went here and uninstalled “digital ownership” listed under “App addons and DLC”, then restarted the game. It works now. Worth trying i guess.

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13

Tried it. Didn’t work. Thanks anyway.

1 Like
14

Same tried it, didn’t work here either. I think a server that authenticates is down IMO.

2 Likes
15

hello,

same for me since yesterday, I uninstalled all fs2020 and reinstalled the luncher…and INSERT DISC :frowning:

1 Like
16

It’s definitely a server then. I think they should make an announcement about the issue before everybody reinstalls their sim for nothing.

2 Likes
17

Same problem here, looks going to have to sit it out until its sorted…

2 Likes
18

Whenever this issue pops up, it’s mostly a server issue. You just have to wait it out.

I’ve had this happened to me twice before and you just have to be patient and wait it out or check the next day if not resolved same day. Uninstalling game won’t fix the issue.

2 Likes
19

The Sim was working fine Sunday morning and then I changed the settings ,ie turned on rolling cache, set to 32gb and played for awhile. I then came back in the after noon and started to get this error message. (MS Store version) I have done all the listed troubleshooting other than a fresh reinstall.

20

I’ve same problem since today. Eh.