I voted in that a while back 
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I added a vote. But just having a website (or Discord) still doesnāt mean they will reply to you. If they donāt reply by email already, I donāt see how them having a website form to fill out will help?
Iāve a number of questions Iāve sent to various (good) devs now that have gone unanswered. Iāve kind of given up after chasing a couple of times! Some people are just really really bad at comms.
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I think a legitimate dev should at least have contact information / a website and I think itās reasonable to expect every dev on the Marketplace to provide such information. It would address the issue that some devs are basically unreachable today. Of course it doesnāt guarantee that they will answer.
Edit: As I have stated in my comment on that wishlist item, Microsoft doesnāt want devs to use this forum as a support channel (no idea why, Iāve never looked into it). So there should be at least one way to contact a dev in case of issues. Makes me wonder: Is Zendesk supposed to be the official way to submit support requests for Marketplace items?
Thats disheartening to hear Baracus. Microsoft should make it a criteria of acceptance to the MP that Devs discuss issues with customers.
I donāt have it off the top of my head but thereās an official post on these forums with all their contact info. Additionally, their contact info appears on the product page after a product is marked as owned.
Oh, you are right. Looks like a support link shows up on items that I have bought via the Marketplace, interesting. Didnāt notice it, I bought most of my add-ons outside the Marketplace and of those I bought on the Marketplace a lot are still not available for 2024. Still not a very good situation for those whoād like to have a closer look at a dev before purchasing an item.
100% agree - especially if the list is made available here for users prior to purchase, it just makes more sense to provide the transparency of making this info available on product pages even prior to purchase. The Marketplace has gotten quite a few nice QoL upgrades lately, perhaps this is another one we might get.
Here you go:
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Any news when the Blacksquare Aircraft will come to FS2024-Marketplace (Dukes and Starship)? There are out for many weeks now in other shops and IĀ“m looking for them every day.
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Why? No other store does that. If you go down to the local grocery do you need to talk to the farm where the eggs came from? If you buy a shirt do you expect to be able to contact the factory in Vietnam? Letās be serious hereā¦
I havenāt given it much thought, but canāt think of a single store that requires this. The Market needs to be responsible for customer service on itās own sales.
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To be fair, I hardly ever have technical issues with the eggs from the grocery. They are either good or go straight to the bin. Never had any compatibility issues with the frying pan 
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Actually, you are very wrong, I can think of many, many companies that support customers with products - try buying a new jet, a new combine harvester, a new train etc, etc - that company will give you training and after market support. They will also have a modicum of pride in their products as advertised. An airplane is not an egg! Besides, most stores will give you a refund if your egg (or any other product) is bad! āNuff said!
I can see both sides of this argument but are you comparing a digital plane in a video game to a purchase potentially worth tens of millions of dollars?
I do believe the Marketplace should have a minimally-acceptable level of support given by the third-party developers on their storefront, but Iām not sure how thatās realistically audited or enforced.
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Contracts - Devs have to apply to Market - set a standard, allow them to speak to us to work with them to fix stuff. All they need to do is read the forum pages on their aircraft or airports and comment to and fro. Just like PMDG do and just like Mike does - so easy. Digital still costs more money than an egg!
So youāre talking about:
- adding an SLA to all new/existing Marketplace contracts to require third party developers to provide support via the MSFS Forum and respond to issues in a specified range of time
- modifying current MSFS Forum policies that dictate third-party support not be done officially here (Iāve seen several threads redirected by moderators/Community Managers to enforce this policy, asking that official third-party support occur on official third-party platforms)
- enforcing the minimally-acceptable response time for support through a team of great-but-already-under-resourced volunteer moderators
I love where your heart is at, but I donāt see any of the above being realistic. The current philosophy of caveat emptor wherein Marketplace customers should be doing a bit of research before parting with their money (something everyone should be doing regardless of the post-purchase safeguards in existence) and making their buying decisions based on that research is likely going to continue to be the best way, imho.
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Hmm, I think you have made it rigid and not quite how I envisioned it 
. Your 2nd pt, that was not my suggestion, my suggestion was a more informal chatty approach such as Mike and PMDG do already and in fact Black Sq. There would be no āenforcingā - and if they would read the forum such as Mike does, there is no need for mods to be overworked or even involved in discussions, do you see that in the HU16 thread - not at all - I am not suggesting a āpolice stateā so to speak! Those are your words.
Imagine MScenery were actually required to chat with their customers - that would be good for the purchasers to fix issues.
Anyhow, this has gotten far too deep and complex and is quite likely a mute point. So the vision endeth here 
Well, if thereās no enforcing, thereās no point really. Devs that want to do this will do it (though technically theyāre not allowed to), and devs who donāt, wonāt.
Thatās pretty much the point - allow the devs to speak with us - that can be in the contract, make it techinically possible - this is as simple as I want to make it.
They already can - and their contact info is available on every product page of theirs if you own the product, so itās encouraged. Maybe Iām confused at the point being madeā¦?
It has been made. No need to pull it apart further. Its not going anywhere.