Are there any plans to include actual product receipts in the Marketplace, that clearly state the amount paid and more importantly the product?
How can a user verify to customer support (Microsoft or Developer) that they have purchased a product, in case of issues, if there is no proof?
AFAIK, you only buy the credits on the Marketplace and they are not really able to determine which product you have bought with them. Atleast, that is what aerosoft said. Thats pretty problematic IMHO.
Im gonna repeat myself again: Try to stay away from the marketplace, its the worst store to buy your products on for several reasons.
100% agree with HXArdito. Whenever possible buy directly from the developers. Leaves a bit more for them in a business where you usually don’t get rich. Plus you usually get better customer service.
That’s not correct.
The MS Store (which contains the actual payment/receipt) is not able to know what you purchased with the credits. But the Marketplace of course knows what you’ve bought.
So while I agree to all your points made and also do not buy from the Marketplace for the very same reasons (except there is a big price advantage), don’t believe MS if they say they cannot identify what you used the credits for.
There’s one potential upside of the Marketplace, if you use the same account on XBox, some Addons might be available on the XBox for you as well. But since the creators can decide if the addon is allowed for crossplay, currently we don’t know which ones will have that feature yet.
For XBox, the Marketplace will be the only way to get addons and for me it seems like that was the main goal of it from the beginning.
Agree. I should rephrase the part of my comment, you are right. MS, i expect, can determine wich product you have bought, but the individual developers, like AS for example, can not verify if you really have bought the product. This can be a problem in some cases when it comes to support.
There are several developers who want to know your serial number or oder number to acess their forums, support, etc.
This is not (yet) possible trough Marketplace as you dont get any serial or order number, afaik.
Although I do choose to use the Marketplace to have a single portal for my purchases, I do share some of the concerns you raise.
I don’t much care about the customization, edits etc that you raise, but that’s just my use case. This may perhaps be valuable for other users. Something that for now at least the marketplace doesn’t cover.
I do hope though we get some clarity on this, because my main concern is proof of purchase.
I think they already have a system where they email you how much Flightsim credits you have bought, they should just add a product description as well as the numerical value of the flightsim credit. Just so you know exactly which add on was bought.
These are two different systems.
MS Store confirms your credits purchase.
Ingame Marketplace uses the credits but the MS Store doesn’t get a feedback about what they’ve been used on.
Basically the Marketplace should generate an Email as a receipt of what you spent credits on, having a separate transaction number to track it etc.
I always wonder if the way the Marketplace works is really legal. But having a fantasy currency in form of points probably makes it possible.
At the very least the product purchased, if they want to stick with flight credits
In the past, Xbox used a points system rather than monetary currency, it still provided a detailed system where what amount of Microsoft points was used to buy additional content, and every 80 point amounted to 1 dollar. I don’t see how they can’t provide that today.
I discussed this at length with support some months ago and their suggestion was “write down what you purchased”
Naturally in the event of a dispute these notes written by the user will not be accepted as proof of purchase by any party.
This leaves the end user without proof of purchase and therefore in an impossible situation and as such the marketplace is not fit for purpose. I stopped using it because of this.
Oh dear… 
Same here, but I do care about Little Navmap not being able to read encrypted bgl files.
I recommend that you open a ticket with Zendesk regarding this.
I was unsettled by the response and their attitude when I raised this with them but perhaps if enough folks point out that not providing proof of purchase is unacceptable they may change the system.
I already have ofc. And really no comment on the reply… How they thought this was acceptable is beyond me.
I have turned to buying direct from external vendors or where possible directly from the developer.
Each one of these purchases has come with proof of purchase sent my email, I receive email notification of any updates and can either keep a backup copy in my own storage or re-download should I need to.
There is much more peace of mind doing it this way.
Interested forum users may wish to visit this wishlist thread, which is voteable:
Excellent. Thanks!
I agree with this to a point. I won’t buy planes from there anymore, but I have no problem with scenery addons. I’m never likely to want to mod those myself.
For scenery the other bullet point is relevant.
Tools like LittleNavMap scan the files for BGL and read nav data from them.
Any encrypted addon cannot be read this way, so there will be a discrepancy between what you see in-sim with such addons and what LittleNavMap is able to show (e.g. If the addon fixes taxiway names, LNM will show default names).
It’s basically a big mess with that encryption…