Settings & Setup guide for the Tobii Eye Tracker 5

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Try this first:

  1. Quit MSFS.
  2. Unplug the Tobii Eye Tracker 5 from a USB hub and plug it directly into a rear USB port preferably a USB 3 port.
  3. Click on the Windows Search Bar.
  4. Type in:
    Control Panel
    and click on it.
  5. Click Power Options.
  6. Click the down arrow to the left of where it says Show additional plans.
  7. Click the radio button for High performance.
  8. Click Change plan settings.
  9. Click the drop down menu for Put the computer to sleep: and click on Never.
  10. Click on Change advanced power settings.
  11. For Hard disk → Turn off hard disk after → Setting (Minutes): click and hold on the down arrow until it changes to Never.
  12. For USB settings → USB selective suspend setting → Setting: click on Enabled and change to Disabled.
  13. Click OK.
  14. Click the X to close off Control Panel.
  15. Click on the Windows Search Bar.
  16. Type in:
    Device Manager
    and click on it.
  17. Click on the right arrow next to Universal Serial Bus controllers.
  18. Right click on the top entry and then click Properties.
  19. Click the Power Management tab.
  20. UNtick Allow the computer to turn off this device to save power
  21. Click OK.
  22. Repeat steps 18-21 for all the other devices listed under Universal Serial Bus controllers.
  23. Click on the right arrow next to Universal Serial Bus devices.
  24. Right click on EyeChip and then click Properties.
  25. Click the Power Management tab.
  26. UNtick Allow the computer to turn off this device to save power
  27. Click OK.
  28. Click on the right arrow next to Software components.
  29. Right click on Eye Tracker 5 and then click Properties.
  30. Click the Power Management tab(if it has one otherwise ignore this step and the next step).
  31. UNtick Allow the computer to turn off this device to save power
  32. Click OK.
  33. Click the X to close off Device Manager.
  34. Reboot and after logging back in launch MSFS and test Tobii.

If that doesn’t fix it try this second:
35. Visit this url: https://help.tobii.com/hc/en-us/requests/new
36. Click the Please select your type of issue below drop down box and choose Technical Issue
37. In the Description field type this in:
I would like to do a clean reinstall of Tobii Experience, please email me Tobii Scripts.zip file.
38. Fill out the rest of the form and click the Submit button down the bottom.
39. Wait for the email from Tobii with the Tobii Scripts.zip attached.
40. Save the Tobii Scripts.zip file to your Downloads folder.
41. Click on the Windows Search Bar.
42. Type in:
Control Panel
and click on it.
43. Click on Programs and Features.
44. Click on Tobii Experience Software For Windows (EyeTracker5).
45. Click Uninstall and follow the prompts.
46. Click the X to close off Control Panel.
47. Click on the Windows Search Bar.
48. Type in:
Settings
and click on it.
49. Click Apps.
50. Scroll down until you find Tobii Experience and click on it.
51. Click Uninstall button and follow the prompts.
52. Click the X to close off Settings.
53. Click on the Windows Search Bar.
54. Type in:
File Explorer
and click on it.
55. Navigate to your Downloads folder.
56. Extract the contents of Tobii Scripts.zip into a Tobii Scripts subdirectory.
57. Open Tobii Scripts folder.
58. Double click on Pre-Cleaner Scripts folder.
59. Right click on 1.bat and click on Run as administrator.
60. Right click on 2.bat and click on Run as administrator.
61. Click the up arrow to go back to the Tobii Scripts folder.
62. Double click on Cleaner folder.
63. Right click on TobiiTotalCleanup.exe and click on Run as administrator and follow the prompts.
64. Click the X to close off TobiiTotalCleanup.exe.
65. Reboot.
66. Visit this url: https://gaming.tobii.com/getstarted/.
67. Click on tobii eyetracking
68. Click the Device drop down box and click on your Tobii hardware e.g. Tobii Eye Tracker 5
69. Click the blue Download Driver button.
70. Disable your anti-virus software.
71. Click on the Windows Search Bar.
72. Type in:
File Explorer
and click on it.
73. Navigate to your Downloads directory.
74. Double click on Tobii.EyeTracker5.Offline.Installer_4.124.0.15937.msi and follow the prompts. During the install process it should connect you to the Microsoft Store to download Tobii Experience.
75. Complete the install by setting up your screen, completing the calibration, and naming your profile.
76. When you are done click X to minimise Tobii Experience to the taskbar.
77. Launch MSFS and test Tobii.

If that still doesn’t fix it try this third:
78. Setup and use FaceTrackNoIR by following the short guide I posted here: https://forums.flightsimulator.com/t/making-tobii-eye-tracker-work-with-su8/472111/252

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