The updater is fundamentally broken

User Support Hub Install, Performance & Graphics
1

Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

Yes (don’t have any)

Brief description of the issue:

The updater is fundamentally broken. Download progress repeatedly resets (moves backward!), and updates take forever to complete.

The initial (re)installation took nearly 2 days on a 60 Mbps connection. A 5GB update yesterday took at least 1.5 hours, when it should have taken less than 15m.

I’ve tried many of the suggested solutions, disabling IPv6, and even using a VPN. Nothing helps. I’m connecting from Cape Town, South Africa.

I’m guessing that whenever there is a minor issue (packet loss?), the entire file is discarded and the download is retried. There doesn’t seem to be any support for resuming the download of a single file. If true, this is insane – I’ve never had such a poor download experience.

I paid a lot of money for this software, and I expect this type of thing to work without issue.

Provide Screenshot(s)/video(s) of the issue encountered:

Not important, just imagine the progress bar going backwards every few minutes.

Detailed steps to reproduce the issue encountered:

Just open FS, and since there are updates almost every time, and they are forced (no option to choose which updates to apply), an update will begin and repeatedly rewind until eventually completing.

Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version (Learn how to find your current graphics card driver version):

No applicable.

PC specs and/or peripheral set up if relevant:

Not relevant.

Build Version # when you first started experiencing this issue:

I don’t remember. This has been happening for months.

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

1 Like
3

This is more than a suspected bug (it is a bug), and I’m not sure what other information you need?

Many users have experienced this issue, dating back to 2021 (!), and it still hasn’t been fixed properly:

Regardless of how or why a download or decompression fails, the fact is that this is not handled correctly, and results in an enormous amount of wasted time and bandwidth.

If anything, there should at least be an on-screen message indicating that a download has failed, and WHY. Then RESUME the download, don’t RESTART it unless the resumption has failed or the file is corrupted.

Is there a log file? Where can I see that download of file X failed at byte Y for reason Z? How can I troubleshoot this?

Nothing else can be done from a user perspective – this requires developer attention, to fix a fundamentally broken updater.