Unable to sync your data with the cloud... (after a reinstall)

[SaintExupery320]

Hi
having the same problem after 4 years of use of the game. Nothing is changed on my PC, I did not do a new install. It just stopped working. If I click on load, I get the question to insert the disc of Microsoft FS, which obviously I dont have since I bought it on Microsoft own plateform. I really dont know what to do now`?

[DementedCorn327]

this is a known issue, have a look at that support topic, hope it can help:

[KNOWN ISSUE] Authentication/Insert Disc/Logbook Lost/Unable to sync with cloud etc

We are aware of the issues with: You need to set up your settings every time you start the sim Your logbook is showing 0 hours Your achievements have been reset to 0% You receive message “Please insert the Microsoft Flight Simulator Game disc” You receive message “Your Game License cannot be authenticated” You receive message “Cannot sync with Cloud” Any other account issues with authentication This issue is caused by Gaming Services and Microsoft is currently investigating it. In the meanti…