I got a reply from Zen saying my problem was solved yet others reporting the same problem where given instructions from the zen faq to try…mind boggling.
In your situtation I can only assume GS.15001 is still present on your system when you try to do the sync.
I’m assuming its a new install ?..if its not then i could be way off.
Xalucardx85 gets us on GS.3002, which is the previous version, enabling us to sync.
Over the last 24 hrs i have been updating the xbox app and it seems to have added GS updates as well…I’m now back on GS.15001 but the sim is working fine as it doesnt need to sync as I already did it on GS.3002
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OMG even though my automatic updates and updating apps is disabled, it updates the gaming services to the broken version as soon as I wake my PC from the sleep mode, this is ridiculous.
While I can now play games that I managed to sync using XalucardX85’s files, reinstalling them or installing games I played in the past will make it impossible to download cloud saves again.
smh
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yeah i was just explaining my findings as well…weird huh…downloads and updates are set to off 
only 1 page in my log book
but I saved all 100+ pages.
u get the point there’s so many more.
its all good
unfortunately this also did not work my old settings and logbook entries are no longer present.Actually.
The logbook could also be completely removed from the game is useless if after a problem with the X-Box APP everything is deleted
unnecessary addition
That’s great. Unfortunately for me it won’t make any difference, since in the initial attempts it ended up syncing from my PC (local) to the cloud and now I lost everything I had before the problem and microsoft doesn’t answer me whether or not it has a backup of the cloud prior to start date of the problem! But glad that many friends managed to get their data back!
please can some help me with this
I have tried loging in and out of xbox ,no change
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I have tried loging in and out of xbox ,no change
2 Complete System Reinstall
3Complete Sim Reinstall
nothing can get me past this screen
If i click Play Offline I am forced to continually redo ALL my settings every time i start the sim
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OMG Did you lose all your 1000+ hours???
I can’t believe this is actually happening!!!
I have 1430+ hours and I really don’t want to lose it.
I hope the devs can fix this soon!!
I can only assume he’s gone back into the sim and played a bit still not synced…his sync may still be in the cloud like mine was.
MS need to fix GS
If you are unable to do XalucardX85’s workaround found on this thread you’ll have to wait on MS fixing this…sorry man
MS has pushed a new Gaming services version 2.51.29001.0 (europe)…you guys wanna try your sims now?
Update
Guys Ive been beta testing for years…so i decided to wipe my MSFS to test this GS version…
It synced 100%…it seems to be fixed 
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I just noticed there was an update. Thank you for checking it out, happy to see it’s finally fixed!
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I can CONFIRM the syncing is working now.
Currently installing the sim and will report if I still have my 1430+ hours or not lol
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So far so good cuz I didn’t see the “Initial Set-up Screen” which is for new saves which means I probably still have my cloud save
I really hope this new gaming services update has corrected the issue.
If anyone else can report success with the new release of gaming services (or otherwise) then I hope it will be of help to others in the community who are affected with this issue.
Here for me with GS 2.51.29001.0 it returned to work, but as I said before, I lost everything! I hope that Microsoft / Zendesk has backup and return mine and other users on 03/25!
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Hey guys,
Just finished my reinstallation of the sim.
Everything is back except for those 4 achievements progress that were once lost during the last Gaming Service error were LOST AGAIN!!
So looks like the logging issue with these 4 achievements are still not fixed…
I really can’t believe it… But at least I got my profiles back right?
@tamalien Thank you so much for the help!
So I can confirm that the profiles are back but the previously mentioned lost of achievements progress happened again…
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Good to hear, at least your hours and settings are back , thats alot of hrs lol
The achievements thing is certainly another issue.
I’m just finishing my test install from last night now.
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Thanks man!
Yeah the lost of progress issue was actually first found after the last Gaming Service issue where the game will show the initial setup screens on every start.
And apparently it was never fixed…
TBH I can understand this is a extremely low priority issue but after 2 Gaming Services problems they should definitely take a look at it.
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Let us know how you get on.
