I just requested a refund on Steam. I bought the version that cost over $200, and I know the return window has expired, so it’s likely pointless, but after three patches and almost a month, I’m convinced we’ve been deceived. I can’t even bring myself to call this a simulator—it’s a complete disaster of a game. It’s not just a few months away from being polished; it’s at least two years from even coming close to what MSFS 2020 is today.
I’m still struggling to understand how they had the audacity to release trailers that are nothing like the product they’ve delivered. What we have here is an alpha version, funded by thousands of people who truly believed they were purchasing a finished product. There are no excuses left to make. I did not pay for what I received, and at the very least, I should have the opportunity to get my money back.
On the very first day, Steam showed over five hours of playtime, even though I hadn’t even gotten past the introduction. Days have passed, and it’s only more frustrating to see the overwhelming pile of errors and half-finished features. This game is nothing like what they sold us on for months.
The worst part is, they knew exactly what state this game was in, yet they shamelessly pushed it to market anyway. You could call this behavior many things, but the most honest term is deception. I understand there are people willing to forgive this, claiming it’s normal, that the industry operates this way, and that we should accept it because this is a complex product. Sorry, but no. No excuse can justify this.
I would have gladly paid twice as much for a well-finished product. Those of us who take simulation seriously already spend significantly more on peripherals, but what we have here is half-baked and nowhere near what was promised. This is not something that can be fixed in a few weeks. I feel deeply disappointed, and this will be the last time I ever buy something at launch from this company and allow myself to be treated like a guinea pig.