Constructive criticism example: Hey Asobo live weather isn’t working well, inaccurate. Plane aerodynamics needs work, isn’t fully realistic. Buildings are tall after patch 3, graphics look downgraded, sim crashes when I open VFR Map, autopilot isn’t functioning well, etc. (Helpful to devs)
Complaining: I hate this sim, i got ripped off, what a disgrace this shouldn’t have been released when it did, live weather sucks, plane aerodynamics suck are terrible, what were you thinking Asobo Microsoft?! Thats it im out of here, going back to other sims, will be back tomorrow, 2 weeks, 6 months, couple of years. Why is this not trailer quality?!, etc, etc, etc. (Not helpful to devs)
Its equivalent to someone telling you: your PC sucks your pc and your internet is the problem. Youre terrible for not buying a better PC and monitor, you shouldn’t have purchased this game if your pc can’t handle it
Instead: maybe you need better hardware, whats your specs we can help you tweak it, whats your internet speed you may need better internet, or possibly mods, liveries are causing issues try to remove them and add them back one at a time. Restart your PC, etc.
When ORBX released the London landmarks I immediately wrote to support about how this is not them, they are way better than what they provided, they make amazing products and this one was not their high quality work. They should enhance it since the default landmarks were better quality and ill buy it once it improves. They replied very kindly and understanding and are working on it. I let them know I hope they didnt take my email as a complaint or harsh. They said not at all we dont mind criticism as long as its kind and helpful as yours was.
We have to find sympathy towards organizations like so because they are people who are working hard, mistakes will happen. The best of the best will make mistakes hence recalls. But as long as they’re focusing on improving things whether in increments or larger fixes thats what matters. So far albeit small patch 1.9.5 is a step forward as it enhanced my experience immensely no CTDs, planes flying better, live weather may not be 100% accurate at times but its getting there, I’m experiencing more turbulence and had an awesome windy landing at LPPR with the a320, nice challenge. Much smoother and most on ultra with 4k monitor. I can’t stop simming. Once they get it up to where we expect it to be I may have to close my business before even launching.
I’ve also conducted many tests to realize at times my internet may act up and speeds reduce causing low fps and bad graphics until I did some troubleshooting and my speeds went back up to 650 from 19, only happened once. Some mods were creating conflict but was able to take care of them.. I purchased 4k monitor few days ago and everything looks and feels ten times better.
Things that requires attention from Asobo are the bumps at some runways that cause crash landing such as at runway 08L in KMIA, LFPG bridge taxi way is a hill. Floating vehicles, ground vehicle equipment. Ground crew walking through the engine, jet ways connecting to the aft doors such as LSGG and LPPR (some gates). And some more that I will report on Zendesk.
Bottom line is despite some early turbulence, the sim will eventually get there. Lets help them not attack them.