Being so new to this is there a way to send a crash log or a memory dump? If so how. Lately the sim is crashing frequently seems to happen when I change the weather from user preference to live. Using a Gforce 2070 RTX updated driver, windows 10 4.0 ghz 16 Ram. Also can someone advise the proper card and game settings with this setup be much appreciated, I’m sure I don’t have something right
There are quite a few threads on the forums where people are reporting crash to desktops and it seems there is no one single cause. Reports indicate that the ‘fix’ for one user doesn’t work for another user etc. Tracking down the cause is very time consuming. I suggest maybe using the forum search function to find other threads for this issue. If you wanted to be brave, even though it is time consuming, you could take the plunge and go ahead and reinstall windows. It might actually save you time in the long run. However, it doesn’t guarantee that it will solve your problem if the CTD is caused by hardware weaknesses (unlikely but possible) or driver issues.
It would also be a good idea to check out the known issues post to see if you are affected by one of those.
For advanced troubleshooting, if none of the other fixes seem to work, then there may also be some useful information contained in this detailed thread: [FIXED] Random CTDs due to internet and hardware issues.
Thanks for the reply, like a sims I have ever had before this one, it’s all experimentation. What I’m really looking for is there a way to send a crash log. That really helps developers pin down bugs and facilitate stability.
This support article should help with some relevant steps to send a crash log:
Hope this works for you guys, it did for me: