I’d like to collect information from those of you that experience the same issue. Maybe we can find a common denominator.
*** EDIT: I was finally able to solve my crashes by limiting my FPS to 30 in Nvidia Control Center as per this comment: Crash to desktop without error message ***
First: I did a complete reinstall of both Windows 10 and MSFS.
Hardware: Ryzen 2600, Geforce GTX 1080, 16 GB RAM, no overclocking (–> my impression is that many of those who experience the issue have a similar setup)
Installation location was drive D which is a seperate partition on my SSD. The cache was installed on drive C:\user\AppData…as suggested by the installer
I was able to fly once for about 40 min then game crashed. Since then no start possible, crash usually before entering main menu or while loading after selecting the flight.
Occasionally I reach the runway but crash soon after.
After restarting the computer I sometimes can fly once again before I cannot enter the game again after first crash.
Observation 1: short before crash sound will stutter
Observation 2: starting as administrator doesn’t seem to make any difference
Observation 3: attaching a Joystick (in my case a Thrustmaster T-Flight Stick X) seems so worsen the situation
Observation 4: Ram and VRam were not full (playing at 1440p, settings high) - observed with developer options - show framerate
Observation 5: Eventviewer shows an error similar to this one (here it’s in German):
Name der fehlerhaften Anwendung: FlightSimulator.exe, Version: 0.0.0.0, Zeitstempel: 0x5f2ed221
Name des fehlerhaften Moduls: FlightSimulator.exe, Version: 0.0.0.0, Zeitstempel: 0x5f2ed221
ID des fehlerhaften Prozesses: 0x2a54
Startzeit der fehlerhaften Anwendung: 0x01d675928053ea6d
Pfad der fehlerhaften Anwendung: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_188.8.131.52_x64__8wekyb3d8bbwe\FlightSimulator.exe
Pfad des fehlerhaften Moduls: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_184.108.40.206_x64__8wekyb3d8bbwe\FlightSimulator.exe
Vollständiger Name des fehlerhaften Pakets: Microsoft.FlightSimulator_220.127.116.11_x64__8wekyb3d8bbwe
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: App
Support answered with the following suggestions, none of which worked of course…
Make sure your system meets the minimum requirements
Please ensure that your Windows 10 version is 1909 or higher and that your system is fully updated.
Make sure Windows is up to date :
Select Start , then select Settings > Update & Security > Windows Update > Check for Updates.
For more information/troubleshooting, see: [link removed]
Make sure all the updates in the Microsoft Store are installed, especially Gaming Services and Xbox Companion app .
In the top right-hand side corner of the Microsoft Store, click on the Arrow icon or the three-dot menu > Downloads and updates. Then click " Get updates " > Update all
Note: You can turn on automatic updates in the Microsoft Store to make sure you won’t miss future updates.
Select the Start screen, then select Microsoft Store
In Microsoft Store at the upper right, select the account menu (the three dots) and then select Settings .
Under App updates, set Update apps automatically to On .
- Run Flight Simulator with administrator rights:
Right-click the desktop icon of the application (or the executable file in the installation directory) and select Properties.
Select the Compatibility tab.
Click Change settings for all users.
Under Privilege Level, check Run this program as administrator.
- Reset your copy of Microsoft Flight Simulator (Windows Store Version)
Uninstall the game
Press the Windows Key
Type in wsreset
Right-click and select run as administrator
Once complete perform a system reboot
Press the Windows Key
Reinstall the game (Please install the game to your C drive)
Type in Apps and Features
Find Microsoft Flight Simulator on the list
Select Advanced Options
Verify integrity of local game files (Steam)
In Steam , right click Microsoft Flight Simulator from your games list
Select Properties from the context menu
From the Properties menu select Local Files
Click ’ Verify Integrity of Local Game Files… ’
Use Game Mode
When you’re playing games on Windows 10, Game Mode makes gaming your PC’s top priority, so you get the best possible game performance. For more info, see [Use Game Mode while gaming on your Windows 10 device](link removed).
Make sure you have the latest drivers for your video card and updates for windows:
Nvidia : link removed
AMD : link removed
- Increase the Virtual Memory (Pagefile) on your system
In the Windows Seach bar, type Advanced system settings and open the Control Panel .
Make sure you’re on the Advanced tab .
Click the Settings button from under the Performance
On the Performance Options box , go to the Advanced tab > Performance
Click on Settings
On the Virtual Memory box, uncheck the Automatically manage paging file size for all drives
Click to select the drive on which Windows 10 is installed (by default C:)
Click to select the Custom size radio button.
In the now-enabled fields, type the minimum and maximum size of the Pagefile in megabytes (MB) according to the physical memory present in your computer.
Click Set and then click OK .
Restart your computer.
- Use the System File Checker tool to repair missing or corrupted system files:
Disconnect all other USB devices from the PC before launching the game. Some USB devices could be mistakenly detected as a controller.
Close all open programs and reboot your system:
Press the Windows and R keys simultaneously.
Type msconfig into the box and press Enter.
Choose Selective startup.
Uncheck Load startup items.
Reboot your system.
Launch Microsoft Flight Simulator again.
If the issue persists, please send us your DxDiag and Msinfo.