There may be many causes why the sim refuses to start cleanly, hence multiple solutions.
But why not concentrate on what is important, and whether those services needed to be updated or not, and if it has fixed your issue.
So have you tried it?
You haven’t post the image that was requested yet, so we can’t know, but I just checked mine, and I have two updates waiting to install, for “Get Help”, and “3D Viewer”. So I can confidently say my “Gaming Services” are up to date. The installed version of “Gaming Services” is “3.63.31001.0”.
You can also run the following Powershell command to display which version you currently have installed:
Get-AppPackage -Name Microsoft.GamingServices
I don’t know about that specifically but there is a section regarding repairing “Gaming Services”. I would assume that had you followed the process below, which it sounds like you almost certainly didn’t, it would have reset gaming services, and forced it to install the latest version, and may have fixed your issue.
REINSTALL GAMING SERVICES
If the problem persists after that, delete the Gaming Services registry keys and reinstall the Gaming Services app via Powershell.
- In the Windows search bar, type Windows PowerShell
- In the menu, select “Run as administrator”
- In the Administrator: Windows PowerShell screen, type the following command and press Enter:
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
- In the same window, type the following command and press Enter:
- Click Get to install Gaming Services (select Yes if you receive the User Account Control (UAC) prompt)
- Restart your device.
NOTE: if the Install button is not available, close the Microsoft Store then type the following command in the Administrator: Windows PowerShell screen, and press Enter:
get-appxpackage *gamingservices* -allusers
Open the Microsoft store, search for Gaming Services. The install button should be restored.
This makes me wonder why someone hasn’t yet proposed a kind of diagnostic script that could be executed by those having issues, that would gather all these disparate bits of information into a package that could be posted to the forums for those with these sorts of issues.
Version of the sim.
Version of gaming services.
Version of display drivers.
My take on that is that neither MS or Asobo are responsible for keeping our systems up to date. We are. What I think they could do is a better job of making us aware these updates are available to install. In my example above I didn’t know either of those updates were waiting to be installed. I received no notification anywhere that they were ready to install. A little “2” on the “MS Store” icon at the bottom of the screen would be really helpful in that regard. Or wrap it into the “Windows Update” somehow, which says I am up to date currently.
In the Store App I see this icon, with a blue dot:
I just had a quick look in the “App Settings”, and I see this option:
So that doesn’t seem to be working for me either, as those two updates are still waiting.
I manually updated those two apps. and hey presto the blue dot has disappeared:
So that’s it. The only notification we have that an update is ready to be installed, because the auto updater doesn’t appear to work, is that blue dot tucked away in the “MS Store” app.
I feel these needs some love.
Over to you @StrohSchema7980. I expect your next post to tell us you have updated/reset “Gaming Services”, and that the sim now launches cleanly.