Lack of Communication from Microsoft and Asobo

Non-compliant posts were flagged for action. Slow Mode set due to the actions of a small number of repeat offenders. Kindly stay on topic.

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Well for me one thing was improved in the cockpit view: much brighter exposure than in MSFS 2020. Much better and brighter lighting now.

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Our normal Development Blog posts will continue starting this Thursday. Most of the community side of the team is returning this week, along with folks from both MS and Asobo. There of course were some that worked the past few weeks as well, though there wasn’t much communication as the community team was out.

However we are almost back and will be catching up on forum threads, social posts, Discord messages, emails, etc. now.

The entire team is working hard towards our first Sim Update and we are reporting bugs, user sentiment, and recommendations for fixes internally. Our goal is to tackle important bugs as effectively we can to get the sim in a better state for our users.

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It’s fairly obvious that the trailer was showcasing what was different from its predecessor. It also has to look dynamic and engaging. If it was all interior cockpit views, (a) most people wouldn’t notice the difference, (b) you couldn’t tell the helicopter was lifting a structure or spraying a field. You would just see a cockpit with scenery outside it. More people will buy a flight sim because it offers exciting new features they didn’t have before than will buy it because the interior shadows look better.

Sorry for the late reply, forum went into slow mode. I had to get back to work, I haven’t read to catch up so if someone already covered this ground, I haven’t seen it. Everything below typed an hour ago


I’m not sure I fully understand what you’re asking. But I’ll take a crack at it and you can clarify if I missed the point.

As a developer (meaning the actual coder - not someone who’s job is communication), it is my job to code. We get specfications, and we code them. We don’t go out on the internet looking for customer opinions, that is someone elses job.

I get my marching orders from our architects, and managment, and I go solve the problem as requested. When the work is complete I submit it back, it goes to QA and if it is good it goes live. I assure you I would not have been at this for 30+ years if I made a habit of just coding up what some random guy on a website wanted. To be clear I could see that and suggest it via the appropriate chain
 But sitting around reading forums isn’t my job. My job is development.

I do not read the public forums of my company, nor do I seek out other forums discussing my company’s products – That would be quite demotivating.

The people you see speaking publicly are management. They are not the actual developers doing the work. (note, I do not work for MS or Asobo – but that is probably obvious)

Still no apology for the broken white airbus screens over Christmas. A lot of us were unable to enjoy the sim as we had hoped to during our time off work.

They’ve had all day today to put together a few simple words
 how about starting with just 3. “We are sorry
” That would go a long way. But no, nothing. All day today they have had. It would have taken 10 minutes and they couldn’t even be bothered. Pretty poor really.

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And if someone posted this before the holidays there wouldn’t have been the outrage that came from the lack of communication.

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If I can summarize my own opinion in one sentence for the returning devs and management:

The single biggest issue is the lack of internal Quality Assurance on MSFS 2024 - so many issues would have been caught and fixed, had there been good QA.

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I’m not meaning to try to defend here, but we did let the community know in our last Dev Update that it would be the final one of the year. If it wasn’t clear enough we will be sure to work on that for next time!

image

Either way, we are back now and communtiy is reviewing everything they may have missed.

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But
Y’all chose to release close to the biggest holiday in the world, and it was a disaster release, and the 2 updates really did not fix much
so
maybe it SHOULD NOT have been the last of the year. Perhaps unusual situations deserve unusual responses.

But what do I know? I’m just a pesky customer.

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I’m not disagreeing with you on that - the sim released very close to major holidays, so that doesn’t help anything at all. Just because some of the team did take time off for their families doesn’t mean we don’t care about the sim though - you can bet that things were still in motion the whole month. And with most people back now everyone is as focused as ever - and refreshed - something everyone needs.

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Yes Jummivana, hope your holidays & everyone else’s at Msobo were good. But yes, 2024 was not very enjoyable over break, still many issues for PC and Xbox; where I am. I have reported bugs & wishlist items, doing my part. But some things I am hoping to learn more about are:

  1. X box X performance improvements- blurry textures, stuttering, slow loading
  2. 2024 marketplace launch?
  3. when will the new urban areas TIN, Aerials, photogrametry come? I was told it was delayed from mS support. re the images Jorg showed at the Global Event showed that the US would essentially come with new imagery. But my home town area looks the same in satellite ground images & 3d photogrametry lacking.
  4. when will we get all of our 2020 content; most liveries and some sceneries are still either not appearing at all (fly Tampa Vegas), or still marked “Not Available Disabled” despite some packages working in November. eg KDPA
  5. the UI menu navigation is poor, please bring back the white circle cursor icon to be visible always. I can not find a way at all to navigate in the control bindings page.

Thanks

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I think the current state of things warrants something other than ‘normal’ development blog updates.

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I don’t think all this commotion is warranted at all, aside from maybe Xbox users and helicopter pilots. I’ve been flying on MSFS2024 on a daily basis without any major issues aside from the white screen bug with the iniBuilds, and there is a workaround for this bug on PC. Do I think the development team needs to test updates more thoroughly before releasing them? Yes. The last two updates have caused significant issues (career mode, iniBuilds bug).

Do I think this absolute rubbishing of MS/Asobo is valid? No. People are treating this like it’s Big Rigs Over the Road Racing and it’s way over the top. This is a flawed product, yes, but it’s also a wonderful one if you look past the teething issues. And it’s in a very playable state, at least when it comes to fixed-wing aircraft on PC, which has always been the bread and butter of the MSFS franchise. If it wasn’t playable, I and countless other people wouldn’t be playing it daily.

The blog posts and updates are coming as soon as this week, as the community manager kindly pointed out, so chill out a bit and let them cook.

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Thanks for answering that Jummivana. :slightly_smiling_face:

I haven’t noticed this.

Perhaps I have been too distracted by the abominal reflections in several planes:

One step forwards, two steps back.

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A lot of parents bought the sim for their children as a christmas gift only for them to be dissapointed since it was far from what was advertised. The family argument goes both ways :wink:

The problem wasn’t the lack of development blogs. It was the total silence. If you didn’t plan on any comms it would have been better to include this info. Being as direct as possible is the best thing you can do with the curent state of the sim and the anger of the community. Also a roadmap of the plans and priorities going forward would go a long way.

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You can add VR users, it’s pretty rough

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It goes against common sense to expect any official communication during the holiday season. As for the current state of the sim, it can’t be that bad—my son was playing it the whole Christmas! Together, we explored the entire Alps in the Edgley Optica, and it was absolutely stunning!

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Then you were among the lucky ones. It also depends how and what you play.
As far as I know the holidays in France don’t last from 19.12-6.1. but I could be wrong. Considering Jummivana said some of the team took time of that would mean that some were still working which would mean there was no reason for the complete silence.
Common sense would also dictate to not release a product that is at best an early access version. If they really had to release before the holiday they could have released as early access and lowered the price. If they did 90% of the anger would not happen since we would know the sim is far from finished.
The practice of releasing faulty products has to stop. Either lower the price and release as early access or actually finish the game and then release.

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