Lack of Communication from Microsoft and Asobo

So… if I may offer a little bit of tension-easement…for a moment. Imagine you are going back to work for day 1 after the holidays. Not only do you have the normal catching up to do, but you and everyone you work with has this big glaring problem staring them in the face. The decision makers, managers, all of them, have to look at everything before them here in the forums and other places online, all the bug reports, all of everything, and then they have to discuss how to move forward, and how to address people about it. This takes a big chunk of a day. Let’s just…chill.

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It is very naïve to think that they shut off the lights at 5 pm on Dec 23 and left and then they all come back this morning. Corporations don’t operate this way, especially ones the size of MS.

They have been people aware of this the whole time, but yet the holidays was an excuse, much like other recent events.

Hold them accountable.

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Ok, so the holidays are behind us, some of the heat has burned down (mostly because people are out of gas, not out of sparks or oxygen)…

We haven’t heard anything in weeks – Clearly some server side work is being done but for some reason devs don’t want to keep us up to speed on what that actually has been.

Are we going to return to a normal cadence of Dev/community posts now?

I think its an opportunity missed for MS/Asobo not to post what is going on server side, because a lot of people (myself included) aren’t even launching the sim regularly since there has been no indication that anything has actually been done.

I’m not going to lie and say I’m quitting or anything, I know it’ll get there. But right now I’m not using it much. I imagine I’m not alone.

I feel like MS/Asobo is blowing a lot of the positive image they had prior to Nov16 with the silence. If I wanted to be ignored, I’d start buying apple products… Or maybe a Cyber truck :rofl:

But seriously, can anyone on the community team give a hint here? Is some communication inbound or should we all just go take a long nap?

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I don’t think most of us actually need to imagine it… Most of us are doing it right now and commenting here on our lunch break.

I don’t know a job that gives me much time to get back on the horse. I’m not asking for a remark today – I’m talking Weds Thurs, their normal communication days.

Secondly - The people who post here on the forum aren’t the coders. The people posting here have a job of communication on behalf of the company, they aren’t reading bug reports or fixing things. They are compiling and preparing the next communication based on reports from the appropriate departments.

If the actual coders were spending time reading the forums very much, I assume they’d on someones short list.

I know that my company frowns on devs such as myself spending time on consumer facing webpages, that aren’t actually feeding our work.

I want to work at your company!

Their last official post was 11.12. That’s quite some time before the holidays. The problem is of their own making. I think the community managers filter things on the forum for MS/Asobo.
We’ve been chilling since the last comms. It didn’t help the game get better.

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Why is that not the case?

Non-compliant posts were flagged for action. Slow Mode set due to the actions of a small number of repeat offenders. Kindly stay on topic.

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Well for me one thing was improved in the cockpit view: much brighter exposure than in MSFS 2020. Much better and brighter lighting now.

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Our normal Development Blog posts will continue starting this Thursday. Most of the community side of the team is returning this week, along with folks from both MS and Asobo. There of course were some that worked the past few weeks as well, though there wasn’t much communication as the community team was out.

However we are almost back and will be catching up on forum threads, social posts, Discord messages, emails, etc. now.

The entire team is working hard towards our first Sim Update and we are reporting bugs, user sentiment, and recommendations for fixes internally. Our goal is to tackle important bugs as effectively we can to get the sim in a better state for our users.

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It’s fairly obvious that the trailer was showcasing what was different from its predecessor. It also has to look dynamic and engaging. If it was all interior cockpit views, (a) most people wouldn’t notice the difference, (b) you couldn’t tell the helicopter was lifting a structure or spraying a field. You would just see a cockpit with scenery outside it. More people will buy a flight sim because it offers exciting new features they didn’t have before than will buy it because the interior shadows look better.

Sorry for the late reply, forum went into slow mode. I had to get back to work, I haven’t read to catch up so if someone already covered this ground, I haven’t seen it. Everything below typed an hour ago…

I’m not sure I fully understand what you’re asking. But I’ll take a crack at it and you can clarify if I missed the point.

As a developer (meaning the actual coder - not someone who’s job is communication), it is my job to code. We get specfications, and we code them. We don’t go out on the internet looking for customer opinions, that is someone elses job.

I get my marching orders from our architects, and managment, and I go solve the problem as requested. When the work is complete I submit it back, it goes to QA and if it is good it goes live. I assure you I would not have been at this for 30+ years if I made a habit of just coding up what some random guy on a website wanted. To be clear I could see that and suggest it via the appropriate chain… But sitting around reading forums isn’t my job. My job is development.

I do not read the public forums of my company, nor do I seek out other forums discussing my company’s products – That would be quite demotivating.

The people you see speaking publicly are management. They are not the actual developers doing the work. (note, I do not work for MS or Asobo – but that is probably obvious)

Still no apology for the broken white airbus screens over Christmas. A lot of us were unable to enjoy the sim as we had hoped to during our time off work.

They’ve had all day today to put together a few simple words… how about starting with just 3. “We are sorry…” That would go a long way. But no, nothing. All day today they have had. It would have taken 10 minutes and they couldn’t even be bothered. Pretty poor really.

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And if someone posted this before the holidays there wouldn’t have been the outrage that came from the lack of communication.

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If I can summarize my own opinion in one sentence for the returning devs and management:

The single biggest issue is the lack of internal Quality Assurance on MSFS 2024 - so many issues would have been caught and fixed, had there been good QA.

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I’m not meaning to try to defend here, but we did let the community know in our last Dev Update that it would be the final one of the year. If it wasn’t clear enough we will be sure to work on that for next time!

image

Either way, we are back now and communtiy is reviewing everything they may have missed.

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But…Y’all chose to release close to the biggest holiday in the world, and it was a disaster release, and the 2 updates really did not fix much…so…maybe it SHOULD NOT have been the last of the year. Perhaps unusual situations deserve unusual responses.

But what do I know? I’m just a pesky customer.

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