I checked in SC and to make it work, I just had to choose Tobii as the headtracking device in the options.
Also, in the very first on this topic there is a reference and guide from Donka on how to work around another tracking software , maybe have a look at that.
It really seems like there is a conflict with some software on your setup…
How/Why are you extracting it?? When you download the file it should be called VC_redist.x64.exe and when you double-click it, it should look like this:
Speak to Tobii Support, they were very responsive to me
Did you also uninstall the various plugins that OpenTrack was using? I think it was the free track plug in that could cause an issue. You could try reinstalling open track then go through the plug in options to hide TrackIR output. This is known to stop Tobii working in some sims and I wonder if the settings are still stored somewhere on your pc hence it could be worth reinstalling so you can disable the option.
Just reinstalled, had a look around then did a clean uninstall of OpenTrack via Revo Uninstaller. Will have a look and see if this fixes it.
Still no joy unfortunately. There is definitely something blocking it from games. I just can’t for the life of me figure out what.
Have you tried a clean uninstall and reinstall of Tobii software by following steps 35-77 mentioned in this post: https://forums.flightsimulator.com/t/settings-setup-guide-for-the-tobii-eye-tracker-5/502973/10?
I have. Used Revo to remove all Tobii software, reg keys etc and manually removed the driver. I have then reinstalled and re calibrated everything. Same result. Interestingly, I have just looked at Tobii Game Hub and it is only detecting some of my installed games (I manually added Star Citizen). MSFS is not being detected…
You shouldn’t have to use Tobii Game Hub for MSFS.
Click on the Windows Search Bar, type in Control Panel and click on it. Click on Programs and Features and uninstall any other tracking software and related plugins. Click X to close off Programs and Features.
Click on the Windows Search Bar, type in Add or remove programs and click on it (this will list other apps not listed in Programs and Features). Uninstall any other tracking software and related plugins. Click X to close off Add or remove programs.
Click on the Windows Search Bar, type in Device Manager and click on it. Go through each category carefully looking for any devices(Eye Tracker 5 and EyeChip belong to Tobii) might be related to other tracking software and related plugins and uninstall them by right clicking on them and clicking on Uninstall device. Click X to close off Device Manager. Then reboot.
If that doesn’t fix it, don’t use Revo but rather contact Tobii support to obtain the official Tobii removal software and do a clean uninstall using their removal software and then reinstall Tobii software. Follow this guide step by step starting at step 35 and finishing at step 77 in this post: https://forums.flightsimulator.com/t/settings-setup-guide-for-the-tobii-eye-tracker-5/502973/10
Tobii still refers to Revo in their official guidelines, so where is this tool you refer to?
https://help.tobii.com/hc/en-us/articles/360009325857-Installation-or-setup-issues-for-Tobii-Eye-Tracker-5
When you contact Tobii support they will email you their official uninstaller software(which isn’t Revo):
Tobii is really sending mixed messages here.
If they have an official uninstaller, it should be available on their support site and they should remove the reference to Revo in their official guidelines…
The Revo uninstaller tool probably works in most cases but there must be cases where it doesn’t work. As Tobii wrote their own software they would be in the best position to know how to write uninstaller software for their own programs. When you contact support (like I did when I had a problem with the Tobii Runtime Service stopping on every boot) one of their troubleshooting steps they ask you to do is to do a clean uninstall with their custom uninstaller software.
Steps 1-34 as detailed here in this post:
https://forums.flightsimulator.com/t/settings-setup-guide-for-the-tobii-eye-tracker-5/502973/10
actually fixed my problem.
One thing I forgot to mention, just before you reinstall the Tobii software disable your anti-virus first. I’ve updated the steps in my post here:
https://forums.flightsimulator.com/t/settings-setup-guide-for-the-tobii-eye-tracker-5/502973/10
to reflect this.
RESOLVED
I would love to tell you how but I honestly have no earthly idea. I did a further reinstall and it appeared to kick in and work. Teething issues I guess.
Massive thank you to everyone who helped me. Especially @skysthelimit707.
Anyone else having this issue should, from what I can work out, just repeatedly reinstall until it works!
For the second uninstall did you use the Revo uninstaller or the Tobii provided uninstaller software?
Revo worked a charm and removed all trace of it. They were about to send me the uninstaller but it wasn’t needed in the end.
Did you disable your anti-virus before installing the Tobii software?
With thanks to this youtube video:
Fix For #Tobii Eye Tracker not Moving Forward and Backward | MSFS 2020
the hidden F12 function appears to be secretly bound to RESET HOME COCKPIT CAMERA so try binding a key other than F12 to it and then try it. As I’m using FaceTrackNoIR V200 with a key bind inside of it to Center/Reset I won’t be able to test this.
Can someone who is using the native implementation of Tobii try this test and report back:
Thanks, I have stock tobii, the video’s instructions have got me unstuck from behind the seat and fixed fore/aft movement.
I specifically had to unbind and rebind F12, not just any key. Binding RESET HOME COCKPIT CAMERA to num_* and pressing it did not unstick me.
