Hey guys - Thank you for the responses, I dug a bit deeper and I managed to fix this problem by doing the following:
- Launch powershell as an administrator and enter
“get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers”
Once it’s done: - In the same powershell window, enter “start ms-windows-store://pdp/?productid=9MWPM2CQNLHN”
Microsoft Windows Store should open: - Install the app on that page, including accepting the UAC prompt when shown.
- Try launching the game again.
Finally works after 3 days of troubleshooting. As I mentioned, Support wanted me to reinstall Windows and I’m not going through all that again.