I paused a flight and came back to packages out of date warning and lost all my hours. it’s like I’m starting over
Started the sim, did a short flight 12:08 UTC with C152 from EHBE. No comm, traffic off, clear skies.
Checked logbook and settings and market place, no issues. The header line reports version 1.14.6.0
… for now 
2 Likes
Options → General → Accessibility → Menu Animations
Good man. Thanks.
Had the same issue. Went to options, flicked online services on, then got the packages out of date thing. Clicked yes. Got sent to the screen press key to continue. Sim got stuck there in a loop. Alt tab out of the sim. Closed the sim from windows. Restarted the sim. Now all works fine…wtf!
Reply from Zendesk:
“The pop-up “Warning: Your packages are out of date.” appears in order to prepare MSFS for the release of the upcoming World Update IV. This message may appear when you switch from offline to online mode.”
(no admission that it was the program that forced me to go offline and relogin !!)
Followed by:
" To get rid of this pop-up, click Yes. The sim will restart by itself.
We sincerely apologize for any inconvenience caused."
(No understanding that it is looping, nor that it wiped the logs)
So where did all the log books go ?
1 Like
Remarkable. We’ve seen that same message yesterday in this topic, apparently Taleboules2146 is a representative, able to provide us sneak previews of official Zendesk messages ? Nice to know that
I know, many users have another thinking, but I want to relativate this a bit.
It is the logbook about you speak and not the whole “simulator”… In other sims , e.g. DCS, nobody is interessted for the flight time count, becaue they want flight and not compare flight hours ( mostly done with the Auto-Pilot ).
That users have to rework here settings and/or can currently not use some online features, is more worst. But I assume the dev team is working on it and the sim can then be uses as before.
1 Like
Well the fake airline pilot crowd do not really fly MSFS but that is beside the point. The bug does not just wipe the hours it wipes out the record of all your flights. You end up with a totally blank log book with no flights listed at all.
1 Like
Is it possible that it also did bug the photogrammetry? I’m flying now over the Bahamas and it doesn’t look that great.
Yeah, that was their standard answer last night. Just amazed that they told it to me though lol, as I feel they did not bother to follow up and read all the posts here, nor check my links, nor read that it was looping, not just a “Oh, updates, don’t know how!” request lol
The problem with the deleted logbook and settings has existed for some time.
I have 2 tickets open since 31.3 and have not yet received a useful answer.
Nope, this is from different causes, related to something that was done yesterday in the early afternoon UTC which forced the three update files. THis is NOT something from 2 months ago, as those file updates were only released yesterday according to Zendesk.
1 Like
ah, I read it in way the “whole sim” and so I only would mention that it is very disappointing if users lost the statistics, but these are only stats in the virtual world…
Beside of this I would be also not happy if I lost my current values, but these are like yours, since long time not in sync with real-flight-time. I can’t remember when I checket last time my flight-hours. Losing my joystick settings and do all the in-game settings again, will much more worst for me 
yes.. it would be interessting how the implementation now match the existing achivments with the zero’d values. May be dev’s have to implement an additional check that users at least can start at here achivments…
yep.. same as you I told only my thinking in a hopefully not personal attacking way. Thought we have discussion forum .
2 Likes
It sounds like the Zendesk response came from some kind of prepared script. The packages that needed updating were simply for two airports DFW and SWF. I assume the files were updated to correct some known graphics anomalies at both locations.
It makes no sense that updating those particular files now would be necessary to “prepare” for the next world update, since both airports are in the USA and were part of the USA update from 2 months ago. The upcoming world update is for Europe - it has nothing to do with the US.
In any case, the existing sim should not need advance “preparation” for an upcoming update. Any changes that need to be made should be made as part of installing the new update when it is released - not before.
Staging a partial set of new files on a server in advance of the official release is dangerous. If those files get pushed to the current version of the sim that is not yet ready for them, it can break things badly.
This is the second time that Asobo has done this and broken the current version of the sim in the process.
would be very helpful that the staff team and or devs respond to this thread stating that they are aware and working on a fix or an answer to why we getting this.
Not everyone seems to have lost or have this error, but as the hours and days go by more and more are reporting about it. |I can’t do any more flights till this ■■■■ sim is fixed and on that note I do not have to spend all my 500 hours to redo all my lost flights
Same Problem here.
while in a middle of flight, the pop-up “Warning: Your packages are out of date .” come thru. At the time i click on not to update, as i was 3 minutes out of 7h to finish my flight.
since that instant I lost server contact, all ATC sound , and real time scenery on the flight
All new restarts of the game, i have No servers available , no Marketplace, live weather or multiplayer.
2 Likes
Thanks for the headsup! I put a NOTAM in our group to avoid using MSFS till it is fixed. We don´t want to loose our stats. All addon purchases are suspended untill further too.
1 Like
Actually, it IS the whole simulator. The logbook wipe that some people experience is just a side effect/symptom of the sim losing all online functionality when the “Packages out of date” message appears. Bing Imagery, Photogrammetry, Live Weather, Azure ATC voices, the marketplace. All gone, once that message pops up. Yes, you can ignore the message by saying “No”, but from that point on no real world textures or photogrammetry will be streamed into the sim and it reverts to the atrocious looking default offline scenery.
So yeah, the whole simulator is a complete mess right now. Every flight is basically the equivalent of a time limited demo that turns off all the selling point features after a random amount of flying time, which isn’t fun, I assure you just wait for the hammer to drop the whole time.
2 Likes