Which is pretty much what Microsoft is doing themselves now. Or at the very least it comes across like that.
[The rest is not related to the quote]
In my opinion they should offer the ability of a refund. It shouldn’t be that difficult to implement. And the consumers do deserve some protection. (And I believe there are customer protection laws for that for a reason. Probably sadly not as up-to-date enough for this digital age to include 3rd party payware mods but still. Some other platforms still provide adequate support with these kinds of cases.)
Another idea would be a demo mode. Where you can fly the desired plane for an hour or so. The problem I see with that is how do you protect the aircraft files from not being stolen. But I can already think of solutions to that.
I’ll give Microsoft this: the consumer, when buying a(ny) product is obliged to do their research into what they’re buying.
But the difficulty with it here is that you have no adequate preview of what you are buying. You can’t ‘test drive’ it or ‘see a show model’ like you can a physical product in a store.
Yes you see a few cool screenshots. (But they can be set up any way the content developer wants.) You see what it theoretically should be capable of, if you’re lucky and the info provided by the mod developer is correct. Because sometimes the info is just plain wrong.
And there are video and text reviews on external platforms (Youtube etc.). But even those reviews can be a mixed bag sometimes.
In the end you end up with a product that still looks enticing, even if it turns out to be $%*&.
A lot of the products on the market, I must unfortunately say, are abandonware. Released in an awful state, sometimes with nice promises/ideas for the future, only to never see them updated. Or just with a shiny coat that hides the facts.
I’ve ran into this trap, twice, unfortunately.
I’ve tried MSFS support first time around. I’m sad to say it’s like talking to a brick wall.
The second time (2nd purchase) around I tried directly contacting the developer of the plane.
(as MSFS support suggested me with my first problem)
Telling them a crucial part of the plane’s functionality is not working correctly. With no response.
I’ve seen it working in youtube videos from before I bought it, proving the point that even with the customer’s research you can’t always get guaranteed quality.
(Flying Boat with non functioning water rudder, pretty crucial I would say for a boat)
Again: Microsoft should protect us against those things.
After all: it’s their marketplace we’re talking about (as Nyx1819 pointed out) and they are making money of it as well.
(Sorry for the long rant, but I am obviously passionate of MSFS otherwise I wouldn’t have bothered.)