Being in this community for a while now, and seeing the interaction between the users and Asobo, i am left with a conflicted impression: It seems to me that Asobo do genuinely care about user feedback, they are trying to deliver the best product they possibly can… but at the same time, it looks like there is a pretty wide gap between what the community is reporting and what Asobo is hearing.
This is the disconnect people are talking about in multiple threads on this forum. I don’t think it’s done intentionally. It seems to me like the overarching issue here is that the method through which feedback is passed from the community to the devs is fundamentally broken. Look at the Q&As. People spend time writing elaborate posts, bringing in evidence, suggesting fixes, discussing user experience. Out of that, all that makes it to Jorg, Seb, and Martial’s ears is one, maybe two sentences at best. Take the question about the 3 cloud layers in ATIS. It took half of chat screaming about it for them to finally realize what we were talking about, that’s how abbreviated the question was. Or the night lighting issue mentioned here on the forums. They are not shown before and after photos of the night lighting. They are not given any detailed information on what the issue is. The community is talking about things such as the size and appearance of lights and Asobo responds with “yes, we’re aware of it, we’re fixing the long distance lights” But… that’s not what we’re talking about. The information that makes it from the forums to the devs seems to be very abbreviated. So short of them personally reading the thread they are not getting any of this information. And even when they do it, this thread has over 1000 messages. I’m pretty sure they don’t have time to read through that.
I think what we need to do right now is, before complaining about this bug, or that bug, or this downgrade, or this issue, we should make it a top priority for Asobo to change their feedback system, especially during Q&As. More detail needs to be provided to them when the question is asked.
My suggestion is that there must be a team of people, maybe dedicated users from the forum, that take the questions suggested for Q&As and compile a slide or two of evidence and descriptions which is then passed to the devs during Q&A. That way they can see what we’re talking about. I feel like this would massively improve the relation between the community and Asobo. At the very least, we’d all be on the same page. The knowledge floating about on this forum is absolutely incredible. The amount of work some people put into testing issues and explaining technical details is downright humbling at times. It would be a crying shame if the devs aren’t aware of this.